Сроки и Условия Villa Hubertus
GENERAL TERMS AND CONDITIONS FOR CUSTOMER SERVICE Hotel Villa Hubertus
Terms define relationships with persons or partners with whom no bilateral trade agreement.
I. ORDERING staying at Villa Hubertus
Your stay at Villa Hubertus is possible only in writing - by mail, e-mail or by completing and submitting a form on the website.
The order of stay is received written confirmation from the authorized person for the Villa Hubertus
Reservation and ordering the stay can be accepted and confirmed also by paying an advance payment. In the case of non-utilization of services will be charged according to the cancellation conditions.
On-line booking is binding. For a range of contracted services and prices is bound by the listing in the booking confirmation.
II. MANDATORY RESERVATION
Binding reservation means a commitment Landlord Tenant booked for an agreed number of accommodation places on the agreed date and simultaneously pledge accommodated this reservation at the agreed time use, or pay the accommodation cancellation fee if you cancel your binding reservation, or use them only in part.
When binding reservation landlord may ask for accommodation in advance deposit of 25% to 100% of the total price.
Cancellation fees represent compensation for damage caused to the Landlord at the abolition of obligatory reserves and amounts:
Reservations canceled more than 30 days in advance - 0
the period of 29-15 days in advance 25% deposit
between 14-7 days in advance 50% deposit
the period of 6-1 days in advance 75% deposit
on the day of arrival 100% deposit
The landlord returns the Resident deposit less the cancellation fee within 7 days after written notice of revocation accommodated binding reservation to the last day of early termination of the stay.
III. PAYMENT TERMS
The price the client can pay at the reception Villa Hubertus upon arrival in cash. We do not accept credit card payments.
The price the client before the arrival of a bank transfer to a bank account chosen at Villa Hubertus. Confirmation of the payment of accommodation by bank transfer is required to present upon arrival at the hotel reception. The price can be paid by postal order, the client will receive a confirmation letter with the request.
Prices do not include tax (accommodation, spa), which is levied in the amount determined by generally binding ordinance respective municipality.
When paying residence zarezervovaného through online booking client receives a "deposit certificate" for 50% of the price, the maturity is 3 days. (In case the client will transfer the amount to the account using the postal vouchers can then be credited to your account only for 5 days.)
IV. RIGHTS AND OBLIGATIONS OF THE CLIENT
By entering into an accommodation contract the client gains the right to the normal use of leased premises, accommodation facilities business guests can routinely and without any special conditions of use, and routine operation. The client must exercise their rights in accordance with any directives hotel or guest regulations (rules of the house).
The client has the right to complain about any shortcomings of the services provided. The complaint must launch a timely manner without undue delay so that it can be remedied, if possible, on the spot. Application on the ground will allow the removal of defects immediately, whereas with hindsight it difficult demonstrableness and objectivity and proper assessment of the complaint.
The Client is obliged, at the latest when pay the agreed remuneration plus any extra costs arising from the use of special services requested by himself or guests who accompany him, including the statutory value-added tax
The client is liable for any damage they cause themselves or the Guest or any other persons with the knowledge or under the client will receive services.
V. RIGHTS AND OBLIGATIONS OF ACCOMMODATION
The landlord may or client. guests with adequate substitute accommodation (of the same quality), if it is reasonable for the Party, particularly if the difference is insignificant and objectively justified. An objective justification is a condition in which the space (space) became / y (a / sou) inapplicable where guests have already been accommodated prolong their stay, the establishment is overbooked or other important operational activities this step. Any extra spare accommodation are borne by the landlord.
Landlord shall have the right at any time to charge their services respectively. interim invoices.
The landlord is obliged to provide the agreed services to the extent consistent with its standards.
VI. WITHDRAWAL FROM THE CONTRACT BY THE CLIENT, CANCELLATION
1 day prior to arrival at the failure to initiate ordered stay: 100% of the canceled stay the first night.
VII. GIFT CARDS
Purchased gift vouchers are non-refundable. Valid only for the duration indicated on the voucher (max. 1 year).
VIII. CHANGES TO SERVICES
Services offered at Villa Hubertus may change during the year. The client is obliged to follow the current range of services.
For unused booked services and changes to booked services during the stay (accommodation, meals, ...), the landlord does not provide any financial compensation.
IX. FINAL PROVISIONS
Terms enter into force on 1 April 2016. Amendments and supplements to these conditions can be individually between the landlord and the client governed solely by writing.
Personal data of the client specified in the order staying the landlord applies only to contractual relations between landlord and client.
Сроки и Условия Hotel.cz
1.1. Hotel.cz Portal Provider - the company HOTEL.CZ a.s., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: email@example.com.
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address firstname.lastname@example.org or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.
6.1. Sending business messages
The customer agrees to send additional and other information messages to his / her email address by sending the accommodation request on the Portal Hotel.cz. You may also opt out of these news at any time at https://www.hotel.cz/unsubscribe/ and in each individual newsletter. If the customer does not unsubscribe from additional information and news, we have a legitimate interest in believing that he wants to continue to receive similar offers.
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.